General Troubleshooting

General troubleshooting steps and actions that can help with many common issues.

How to take a screenshot
How to take a screenshot on Windows Option 1: Take a screenshot of all screens Go to the screen or window that where you wish to take the screenshot. ...
Fri, May 22, 2020 11:05 AM
How to reboot and why it can help
Why do I need to reboot? While it can be convenient to keep your computer on all the time so you can get to work more quickly, sometimes it is necessary t...
Fri, May 22, 2020 11:05 AM
Clearing cache and cookies (various browsers)
Sometimes clearing your internet browser's cache and cookies can assist with issues with websites and various systems and services all across the intern...
Wed, Jan 24, 2024 2:28 PM
Enabling Third-Party Cookies
To access Blackboard Collaborate Ultra, your browser must be configured to accept third-party cookies. Please follow the browser-specific instructions below...
Wed, Jul 15, 2020 8:19 AM
Clear Cache & Cookies-Google Chrome
Using Google Chrome, click the 3 vertical dots in the top right for the menu > More Tools > Clear Browsing Data When that window opens, choose A...
Wed, Jun 16, 2021 3:39 PM
Clear Cache & Cookies-MS Edge
Using Microsoft Edge, click the 3 horizontal dots in the top right for the menu >Settings When that window opens, choose Privacy, search, and serv...
Wed, Jun 16, 2021 3:55 PM
Clear Cache & Cookies-Safari
With Safari open, click on Safari in the menu at the top left > click Clear History and Website Data Change the time frame to clear, choose All H...
Thu, Jun 17, 2021 10:26 AM
Clearing Cache & Cookies-Firefox
With Firefox open, click the menu icon at the top right > choose Settings Click Privacy & Security on the left, then scroll down on the right...
Thu, Jun 17, 2021 10:43 AM
Clear Cache & Cookies-Internet Explorer 11
With Internet Explorer 11 open, click the gear/cog at the top right of the window > Choose Internet Options On the General tab, in the Browsing H...
Thu, Jun 17, 2021 10:57 AM
Unable to View or Save Video File
Video files can be very large, which can cause trouble when you try to save, send, or view the video. This is typical with video files. It may help to run...
Wed, Dec 8, 2021 8:23 AM