General Troubleshooting
General troubleshooting steps and actions that can help with many common issues.
How to take a screenshot on Windows
Option 1: Take a screenshot of all screens
Go to the screen or window that where you wish to take the screenshot. ...
Fri, May 22, 2020 11:05 AM
Why do I need to reboot?
While it can be convenient to keep your computer on all the time so you can get to work more quickly, sometimes it is necessary t...
Fri, May 22, 2020 11:05 AM
Sometimes clearing your internet browser's cache and cookies can assist with issues with websites and various systems and services all across the intern...
Wed, Jan 24, 2024 2:28 PM
To access Blackboard Collaborate Ultra, your browser must be configured to accept third-party cookies. Please follow the browser-specific instructions below...
Wed, Jul 15, 2020 8:19 AM
Using Google Chrome, click the 3 vertical dots in the top right for the menu > More Tools > Clear Browsing Data
When that window opens, choose A...
Wed, Jun 16, 2021 3:39 PM
Using Microsoft Edge, click the 3 horizontal dots in the top right for the menu >Settings
When that window opens, choose Privacy, search, and serv...
Wed, Jun 16, 2021 3:55 PM
With Safari open, click on Safari in the menu at the top left > click Clear History and Website Data
Change the time frame to clear, choose All H...
Thu, Jun 17, 2021 10:26 AM
With Firefox open, click the menu icon at the top right > choose Settings
Click Privacy & Security on the left, then scroll down on the right...
Thu, Jun 17, 2021 10:43 AM
With Internet Explorer 11 open, click the gear/cog at the top right of the window > Choose Internet Options
On the General tab, in the Browsing H...
Thu, Jun 17, 2021 10:57 AM
Video files can be very large, which can cause trouble when you try to save, send, or view the video. This is typical with video files. It may help to run...
Wed, Dec 8, 2021 8:23 AM