Setting Up Your Voicemail Greeting

Below you will find instructions for setting up your Voicemail Greeting. You may set this up via the Vonage Desktop App, Vonage Mobile App, or your Yealink Desk Phone.

 

From the Vonage Desktop App:

To Set Up/Change Your Voicemail Greeting, follow the below instructions:

  1. Choose the circle icon with your initials or profile picture to access the menu: 

    Vonage Desktop App home screen highlighting the circular profile icon used to access the menu

  2. Choose Settings: 

    Vonage Desktop App menu with the Settings option highlighted

  3. Choose Voicemail: 

    Vonage Desktop App Settings screen with the Voicemail option highlighted

    1. Choose the "Send Voicemail to Email" option to have a copy of voicemail messages be sent to your UC email account.
    2. Choose the 'Record' button to record your Name Greeting, Unavailable Greeting, and/or Busy Greeting. 

      Vonage Desktop App Voicemail Settings screen showing greeting recording options
      Vonage Desktop App recording interface for voicemail greetings

 

From the Vonage Mobile App:

To Set Up/Change Your Voicemail Greeting, follow the below instructions:

  1. Choose the circle icon with your initials or profile picture to access the menu: 

    Vonage Mobile App home screen highlighting the circular profile icon used to access the menu

  2. Choose Settings: 

    Vonage Mobile App menu with the Settings option highlighted

  3. Choose Voicemail: 

    Vonage Mobile App Settings screen with the Voicemail option highlighted

    1. Choose PIN to set your Voicemail PIN.
    2. Choose the "Send Voicemail to Email" option to have a copy of voicemail messages be sent to your UC email account.
    3. Choose the Microphone icon to record your Name Greeting, Unavailable Greeting, and/or Busy Greeting. 

      Vonage Mobile App Voicemail Settings screen showing the microphone icon for recording greetings

 

From your Desk Phone:

To Set Up/Change Your Voicemail Greetings, follow the below instructions:

Enter your Mailbox:

  1. Press *99 or *100 and then the "Call" button.
  2. Press 1234 (default password).
  3. For "Mailbox Options" press 4.

 

Unavailable Greeting (greeting that plays if you are on a call, away from your desk, or unable to answer the call)

  1. Press 1 to record your unavailable greeting.
  2. After the tone, record your desired unavailable greeting and press the # (pound) key when finished.
  3. After playback, press 1 to save or 2 to rerecord the greeting.

 

Busy Greeting (greeting callers hear if your phone is on Do Not Disturb, not connected to the internet, or when all line appearances are busy)

  1. Press 2 to record your busy message.
  2. After the tone, record your desired busy greeting and press the # (pound) key when finished.
  3. After playback, press 1 to save or 2 to rerecord the greeting.

 

Name Greeting (used for company directory)

  1. Press 3 to record your name.
  2. After the tone, record your desired name greeting and press the # (pound) key when finished.
  3. After playback, press 1 to save or 2 to rerecord the greeting.

 

Record Temporary Greeting (Vacation) (overrides all greetings)

  1. Press 4 to record your temporary greeting.
  2. After the tone, record your desired temporary greeting and press the # (pound) key when finished.
  3. After playback, press 1 to save or 2 to rerecord the greeting.

 

To Remove Temporary Greeting

  1. Press 4 to access the temporary greeting.
  2. If you have a temporary greeting set, press 2 to delete the recording.