Entering your Mailbox for the first time

To set up your mailbox for the first time, follow these steps:

  1. Press *99 or *100 and then the "Call" button.
  2. Press 1234 (default password).
  3. Press 1 for "New Messages". Press 2 for "Saved Messages". For "Mailbox Options" press 4.

 

To listen to your Voicemail, follow the below instructions:

Enter your Mailbox:

  1. Press *99 or *100 and then the "Call" button.
  2. Press 1234 (default password, or your password if you have changed it from the default) followed by the # (pound) key.
  3. Press 1 for "New Messages". Press 2 for "Saved Messages".

 

Options while listening to voicemail:

  • 5 — Repeats voicemail from the beginning
  • 6 — Go to next message
  • 7 — Deletes voicemail
  • 8 — Forward voicemail to another extension
  • 9 — Saves voicemail
  • * — Skips call information
  • # — Back to voicemail menu

 

To receive a copy of your voicemails to your email:

  1. From within the Vonage app, click your initials at the top left.
  2. Click Settings.
  3. Click Voicemail.
  4. Make sure Send Voicemail to Email is turned on.