Entering your Mailbox for the first time

To set up your mailbox for the first time, follow these steps:

1. Press *99 or *100 and then the “Call” button.

2. Press 1234 (default password).

3. Press 1 for “New Messages”. Press 2 for “Saved Messages”. For “Mailbox Options” press 4.


To listen to your Voicemail, follow the below instructions:

Enter your Mailbox:

1. Press *99 or *100 and then the “Call” button.

2. Press 1234 (default password, or your password if you have changed it from the default) followed by the # (pound) key. 

3. Press 1 for “New Messages”. Press 2 for “Saved Messages”.


Options while listening to voicemail:

5 Repeats voicemail from the beginning

6 Go to next message

7 Deletes voicemail

8 Forward voicemail to another extension

9 Saves voicemail

* Skips call information

# Back to voicemail menu


To receive a copy of your voicemails to your email:
  1. From within the Vonage app, click your initials at the top left
  2. Click Settings
  3. Click Voicemail
  4. Make sure Send Voicemail to Email is turned on