Enabling Call Forwarding from your Deskphone:
By default, calls that are not answered will go to voicemail. To forward calls to a destination other than voicemail, enable call forwarding or change your voice portal busy and no answer settings.
To enable this feature:
- Tap the Menu soft-key
- Select Features
- Select Call Forward
- Choose which call forward option you would like to enable (options explained below)
- Change Always Forward setting to the On position
- Enter the number you want to forward your calls to including the area code
- Click Next, Next, then Done to save
Options include:
- Always Forward – Forward all incoming calls to a specified forward-to destination.
- Busy Forward – Only forward calls if you do not answer.
- No Answer Forward – Forward calls when the do-not-disturb feature is enabled
You will see the Forwarding indicator on the home screen.
**Please Note: When configuring No Answer forwarding, you must also select the number of seconds before the call is forwarded. To configure, select Call Forward, then No Answer Forward. Enable the feature and enter the number to which to forward calls to. Then, select the number of seconds it would take to forward calls. You can choose from 0 – 120 seconds. Make your selection and select the Save soft-key when you are done.
To disable this feature:
- Press Close feature from the Forwarding indicator message on the home screen