UC Department of Information Technology

How to Conduct a Voicemail Transfer A direct-to-voicemail transfer is performed when you wish to transfer a call directly to another user's voicemail....

Enable and Disable Do Not Disturb The Do Not Disturb feature is used to send all incoming calls to voicemail. To enable Do Not Disturb: Tap the DND s...

Enabling Call Forwarding from your Deskphone By default, calls that are not answered will go to voicemail. To forward calls to a destination other than vo...

How to Park and Retrieve Calls Call Park holds a call to be picked up on another phone. To park a call, while on an active call: Press the Transfer ...

Enabling Call Forwarding from Mobile App By default, calls that are not answered will go to voicemail. To forward calls to a destination other than voicem...

Enabling Call Forwarding from Desktop App By default, calls that are not answered will go to voicemail. To forward calls to a destination other than voice...

Making a Phone Call (Note: It will no longer be necessary to dial 9 to call an outside number) For local calls and long distance: dial the area code a...

Accessing Call History You can view your recent call history and place calls from your call history lists.   Access Call History from your de...

To add contacts to your Directory To create a new contact: Tap Directory at the bottom of your phone screen. Select the contact group you would like...